Job Vacancy at Exim Bank – Branch Manager, Clock Tower

Branch Manager Job Vacancy at Exim Bank – Clock Tower, May 2025

Working Hours: Full-time
Company: Exim Bank Tanzania
Location: Clock Tower Branch, Dar es Salaam

Exim Bank Tanzania invites qualified candidates to apply for the position of Branch Manager at its Clock Tower branch. The role focuses on driving retail and SME financial targets, ensuring operational efficiency, and delivering outstanding customer service in line with banking regulations and industry best practices.

Job Description

The Branch Manager will be responsible for meeting branch Retail and SME financial targets through world-class sales and service management within the bank’s product programs. The role requires close collaboration with the Central Operations Unit to maintain a smooth and operationally efficient branch that complies with Bank of Tanzania (BOT) regulations, rules, and guidelines. The manager will also be involved in servicing corporate customers.

Roles and Responsibilities

• Lead and motivate the branch team to deliver excellent business performance and superior customer experiences.
• Drive business growth focusing on CASA (Current Account Savings Account) and fee income through product sales and customer service excellence.
• Understand the customer base and identify opportunities to build profitable and long-lasting relationships.
• Acquire new customers while retaining and growing relationships with existing clients.
• Ensure operational efficiency and productivity of branch staff.
• Oversee the operation and maintenance of integrated banking systems and ensure accurate record-keeping, including inter-bank transactions.
• Prepare periodic and statutory reports for management review.
• Ensure compliance with branch control procedures, especially regarding financial security.
• Take ownership in resolving complex customer issues, working collaboratively with colleagues in other branches for seamless service delivery.
• Promote a strong service culture by coaching and motivating staff.
• Participate in community engagement activities to enhance the bank’s visibility and business opportunities.
• Act as the MCSOP / Operations Manager in their absence as directed by the Cluster Head.
• Set challenging performance and business objectives and develop individual team members’ capabilities.
• Monitor team effectiveness and recommend improvements to meet sales and customer satisfaction goals.

Qualifications and Experience

1. Minimum of 5 years’ experience in the banking industry, preferably with exposure to retail and SME banking.
2. Strong leadership and people management skills.
3. Good knowledge of relevant banking legislation, sales, and business principles.
4. Excellent communication and interpersonal skills.
5. Strong commercial acumen with excellent decision-making abilities.
6. Ability to build strong customer relationships and think strategically.
7. Resilience and ability to perform under pressure.
8. Commitment to adhere to the bank’s procedures and continuous improvement initiatives.

How to Apply

This is a full-time position. Interested candidates should apply through the official Exim Bank career portal using the link below:

CLICK HERE TO APPLY

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