Reservations Officer Job Vacancy at Planet Lodges – June 2025
Working Hours: Full-time
Location: Arusha, Tanzania
Company: Planet Lodges
Planet Lodges, a collection of curated eco-lodges located in Arusha, is currently hiring for the position of Reservations Officer. This role is essential in ensuring an efficient and professional booking experience for agents, tour operators, and guests. If you are passionate about hospitality and have experience in managing hotel reservations, we invite you to join our dynamic team.
About the Role
As a Reservations Officer, you will handle all aspects of bookings and customer inquiries, supporting both our brand-new spa facility and existing lodge properties. This role requires excellent communication, attention to detail, and a guest-first attitude.
Key Responsibilities
- Receive and process all booking requests from direct guests, agents, and online booking platforms
- Prepare quotations and customized itineraries for guests and agents
- Ensure timely payments are made in line with booking terms and conditions
- Liaise with agents and clients to provide booking solutions and support
- Process and send out complete booking documentation
- Maintain accurate records and ensure proper archiving in line with company policy
- Follow up on provisional bookings and outstanding payments
- Confirm bookings within availability and according to internal policies
- Collect and communicate all details regarding guest arrivals to lodge teams daily
- Respond promptly to queries from lodges or accounts regarding guest details
- Generate and submit reports as requested
- Issue accurate invoices and booking summaries to agents
- Organize and archive all reservation documentation and vouchers daily
Qualifications and Requirements
- Diploma or certificate in Hospitality, Tourism, Business Administration, or a related field
- 2–4 years of experience in a hotel reservation or front office role
- Excellent problem-solving skills, especially in handling last-minute booking changes
- Strong verbal and written communication skills
- Proficient in reservation software and general computer skills
- Knowledge of ResRequest system is an added advantage
What We Offer
- Competitive salary and benefits package
- Opportunity to work with a respected and growing brand in Tanzanian tourism
- Supportive team culture and collaborative work environment
- Opportunities for career advancement, professional training, and workshops
How to Apply
Please submit your CV and a cover letter highlighting your relevant experience to:
📧 careers@Planet-Lodges.com
Application Deadline: Saturday, 14th June 2025
Only shortlisted candidates will be contacted for an interview.
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