Customer Service & Operations Manager Job Vacancy at Mkombozi Commercial Bank – May 2025
Working Hours: Full-time
Company: Mkombozi Commercial Bank Plc
Location: Tanzania
Mkombozi Commercial Bank Plc, a licensed commercial bank regulated by the Bank of Tanzania, is seeking a qualified and experienced Customer Service & Operations Manager to join its dynamic team. The ideal candidate will oversee the operational efficiency of the bank branch, ensure regulatory compliance, and deliver outstanding customer service.
Job Title
Customer Service & Operations Manager
Education Qualification
- Bachelor’s degree in Business Administration or a related field.
Key Responsibilities
- Oversee the day-to-day branch operations ensuring efficiency and effectiveness.
- Ensure compliance with internal controls, operational procedures, and regulatory guidelines (KYC, AML, etc.).
- Manage branch cash operations including cash flow, reconciliation, and financial controls.
- Safeguard branch assets and implement effective risk management strategies.
- Deliver exceptional customer service and address complex customer inquiries and complaints.
- Drive business growth by supporting service excellence and operational soundness.
- Monitor branch performance and align operations with financial goals.
- Lead, coach, and develop branch staff to foster a culture of continuous improvement.
- Ensure the implementation of security and control measures.
Required Skills and Competencies
- Strong knowledge of banking operations, KYC, AML, and compliance regulations.
- Excellent leadership and team management capabilities.
- Proven experience in branch cash management and financial controls.
- High customer service orientation and the ability to resolve complex issues effectively.
- Strong attention to detail and organizational skills.
- Ability to manage risk and implement operational controls.
How to Apply
Qualified candidates are invited to submit their CV and cover letter to:
📧 Email: recruitment@mkombozinbank.co.tz
Deadline for applications: 02nd June 2025
Note: Only shortlisted candidates will be contacted due to the high volume of applications.
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