Membership and Community Outreach Manager Vacancy at Tanzania Women Chamber of Commerce (TWCC)

Working Hours: Full-time
Application Deadline: 30th June 2025
Location: Dar es Salaam, Tanzania

The Tanzania Women Chamber of Commerce (TWCC), established in December 2005, is a national umbrella organization uniting women and youth entrepreneurs across Tanzania. With over 20,000 members and outreach to more than 1 million women in all economic sectors, TWCC operates through 27 Regional Chapters, 14 Sectoral Women Associations, and 11 Platforms supporting women in cross-border trade. TWCC’s mission is to promote business formalization, capacity building, and economic empowerment through policy advocacy, mentorship, and public-private collaboration.

Job Title: Membership and Community Outreach Manager (1 Position)

Organization: Tanzania Women Chamber of Commerce (TWCC)
Type of Contract: Full-time (1-year contract with possibility of extension)
Duty Station: Dar es Salaam
Reports to: Executive Director
Expected Start Date: July 2025

Role Summary

The Membership and Community Outreach Manager will be responsible for leading TWCC’s membership growth, engagement strategies, and community outreach programs. This position ensures that the organization delivers high-value services to its members while expanding TWCC’s reach and visibility across Tanzania. The role involves strategic planning, cross-functional coordination, and supervision of membership officers nationwide.

Principal Duties and Responsibilities

Design and oversee comprehensive strategies for membership recruitment, engagement, and retention
Analyze membership data and trends to improve satisfaction and retention
Develop KPIs to monitor program effectiveness
Align membership and outreach programs with TWCC’s strategic goals
Establish strategic partnerships to enhance visibility and member access to opportunities
Lead community outreach campaigns and foster stakeholder participation
Supervise Membership Officers and ensure quality service delivery
Monitor regional performance and recommend strategic improvements
Standardize member communication and service protocols
Resolve complex member issues professionally and efficiently
Oversee communication strategies and dissemination of information
Approve newsletters, press releases, and key organizational content
Submit timely monthly, quarterly, and annual reports to senior leadership
Serve as the liaison between the head office and regional teams
Provide strategic direction for TWCC events and manage execution
Coordinate sponsorship and funding for outreach activities
Lead post-event evaluation and planning
Develop segmented services for various member categories
Identify capacity building, financing, market access, and advocacy opportunities
Continuously evaluate and innovate to enhance the member experience

Key Qualifications, Experience, and Competencies

Required Qualifications and Experience:

Master’s degree in Business Administration, Public Relations, Development Studies, or a related field
Minimum of 5 years in a managerial role related to membership development, community outreach, or stakeholder engagement
Experience working with membership-based organizations and regional coordination
Strong skills in data analysis, reporting, and use of membership management systems
Proficiency in strategic planning and project management

Core Competencies:

Strategic Thinking: Ability to align operational strategies with organizational goals
Leadership and Influence: Strong team management and change leadership skills
Communication and Advocacy: Excellent public speaking and stakeholder engagement abilities
Innovation and Agility: Ability to develop creative and responsive outreach solutions
Results-Oriented Management: Proven ability to deliver results under pressure across diverse stakeholders

Application Procedure

Interested candidates should submit a motivation letter, CV, and copies of certificates to the following:

Recipient: Executive Director
Organization: Tanzania Women Chamber of Commerce (TWCC)
Physical Address: Oasis Office Park, Haile Selassie Road – Masaki, P.O. Box 5591, Dar es Salaam, Tanzania
Email: recruitment@twcc-tz.org (copy to womenchambertz@gmail.com)
Website: www.twcc-tz.org

Note: TWCC is an equal opportunity employer. All qualified individuals are encouraged to apply. Only shortlisted candidates will be contacted.

For more job vacancies and opportunities, visit AJIRA ONE.

Outreach Manager Job at TWCC – June 2025