Job Posting
Organization: Hotel Verde Zanzibar – Azam Luxury Resort & Spa
Location: Zanzibar, Tanzania
Job Type: Full-Time
Job Summary
Hotel Verde Zanzibar – Azam Luxury Resort & Spa is looking for a dedicated Customer Service Manager to enhance guest experiences, oversee service quality, and support staff training. The ideal candidate will be responsible for maintaining high hospitality standards, handling guest inquiries, and ensuring exceptional customer satisfaction.
Key Responsibilities
- Supervise guest services to maintain high-quality hospitality experiences.
- Address guest inquiries, feedback, and complaints in a professional manner.
- Train and mentor front-facing staff to improve service delivery.
- Ensure all customer interactions align with Hotel Verde’s luxury service standards.
Qualifications & Skills
- Proven experience in hotel guest relations or customer service within the hospitality industry.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment while managing guest expectations.
How to Apply
Interested candidates should send their CV and cover letter to:
📩 Email: hr@znz.hotelverde.com
📌 Subject Line: Customer Service Manager – Hotel Verde Zanzibar
Only shortlisted candidates will be contacted.
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