Team Leader, Customer Service Job Vacancy at Standard Bank – May 2025
Working Hours: Full-time
Position: Team Leader, Customer Service
Company: Standard Bank
Location: Geita, Tanzania
Standard Bank is seeking a dynamic and customer-focused individual to take on the role of Team Leader, Customer Service at our Geita branch. The successful candidate will lead the customer service team to deliver exceptional service while driving operational efficiency and customer satisfaction.
Key Responsibilities
- Supervise and support customer service consultants to ensure top-tier service delivery.
- Develop and implement service strategies that align with the bank’s performance goals.
- Monitor team performance and deliver regular coaching and constructive feedback.
- Resolve escalated customer complaints and find effective solutions promptly.
- Collaborate across departments to address and enhance customer service experiences.
- Analyze service metrics and present performance reports to senior management.
- Identify skill gaps and organize training programs for service staff.
- Ensure full compliance with bank policies and service protocols.
- Promote a positive work culture centered around teamwork and continuous improvement.
- Identify cross-selling and product migration opportunities.
- Open personal accounts while ensuring KYC and compliance standards are met.
- Guide the team to meet service and sales targets, including participation in bank activations.
Qualifications and Experience
- 3–5 years of customer service experience, with at least 1–2 years in a leadership role.
- Strong leadership, communication, and interpersonal skills.
- Proven ability to resolve customer issues and lead a results-oriented team.
- Proficiency with CRM systems and customer service tools.
- Bachelor’s degree in Business Administration, Communications, or a related field preferred.
- Customer service certification is an added advantage.
- Strong organizational and time management capabilities.
- Adaptability to work in fast-paced, high-demand environments.
Technical and Behavioural Competencies
Behavioural Competencies:
- Adopting Practical Approaches
- Directing People
- Providing Insights
- Generating Ideas
- Convincing People
- Making Decisions
- Exploring Possibilities
- Following Procedures
Technical Competencies:
- Customer Understanding (Consumer Banking)
- Sales and Lead Conversion
- Banking Process & Procedures
- Application & Submission Verification
- Product Knowledge (Consumer Banking)
- Processing and Customer Acceptance
How to Apply
This is a full-time position. If you are ready to lead with excellence and contribute to the growth of a trusted banking institution, submit your application through the link below:
Explore more opportunities like this at AJIRA ONE – Tanzania's trusted job platform.
Tags:
Jobs